The Insecure Wire

a network engineers perspective

Monthly Archives: January 2016

Cisco UCCX Prompt Codec Format

This post outlines the Cisco UCCX Prompt Codec Format. At the college I work for we have the full Cisco Unified Communications stack. One of my day to day tasks is to manage the VOIP solution. This includes CUCM (Call Manager) and UCCX for Contact Center queues. One of the more mundane task that comes with administering UCCX is prompt […]